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Practice Survey Reporting



PRG SURVEY REPORT 2014

 

LITTLE VENICE MEDICAL CENTRE E87006

Patient participation group Survey results report

 

Members of our patient participation group worked with Doctors and staff at the surgery to discuss the priorities for our 2014 patient survey. It was agreed to keep the same questions as last year to allow comparison and enable us to monitor improvement.

The survey was available at the practice, on the practice website and posted out to housebound patients and patients we identified as not being on repeat medication and so less likely to attend during the 3 week survey period.

All the paper responses were added to the  on-line  survey by our PPG secretary. This allowed us to generate a report and analyse the data.

 Patient Group Meeting

On March 10th 2014 we held a PRG meeting at the practice to discuss the results of the survey. We emailed our ‘virtual’ PRG members and asked them to look at the results and let us have any comments before the meeting.

At the meeting, Doctors, staff and patients read through the report. Overall the results are very positive. We did not see an improvement in waiting times at the practice which is an area we have worked on; however, the group noted that given the small number of responses the data could not reflect the views of the patients in a meaningful way. 11 Of the 68 forms contained no gender information.

The group feel that we need to revise the survey forms for next year, making them shorter and easier to read and complete. The group would like to have someone available in the practice to assist with completing the forms where necessary, which could be a member of the PRG. Our aim is to get a much higher response rate next year. The patients attending the meeting thought that the service we provide had been improved by having more appointments available this year, and felt very strongly that 10 minute appointment slots are impossible to keep to if the GP is to provide a thorough and effective consultation. In order to minimise the impact of this on waiting times the GPs have ‘catch up’ slots held in each clinic.

We discussed availability ofappointments and how the ratio of booked appointments to the number of unused,un-cancelled appointments affects this. An improvement has been seen since the practice started sending letters to non-attenders reminding them of the importance of cancelling appointments; however, the group felt that more publicity needs to be available about the amount of wasted appointments and that patient education and awareness should be a focus of our action plan.

One observation on the survey suggested that our comment and suggestion box was not evident enough as it is currently on a table at the back of the waiting room.

PRG members suggested that the waiting room could be improved by removing the redundant surgery pod to create more space.

An action plan was drawn up and agreed.

 

Little Venice medical centre Action Plan

1.T he practice will record the number of un-cancelled appointments each month publicise in reception and on the website to raise patient awareness of the problem.
2.  PRG members and surgerystaff will review the survey forms making them simpler and easier to complete.
3. PRG members and surgery staff will work together to promote thesurvey and encourage patients to complete forms next year. The survey will run for a longer period. 
4.        The practice will continue to monitor times waiting in the practice to improve this further. 
5. The practice will arrange to have the surgery pod disconnected.
6. A new comment and suggestion box will be provided and placed more prominently.
 
Allagreed that good clinical care is the practice priority & will always takeprecedence over time restrictions.  

 

We would like to thank everyone who completed the survey and thosewho worked with us to design it and review the results. Your help wasinvaluable and much appreciated.














PPG_survey_report 2013.doc

LITTLE VENICE MEDICAL CENTRE

Patient participation Survey results and report

 

Members of our patient participation group worked with Doctors and staff at the surgery to discuss the priorities for this years survey.

The survey was available at the practice, on the practice website and posted out to housebound patients and patients we identified as not being on repeat medication and so less likely to attend during the 2 week survey period.

All the paper responses were added to the online survey by our PPG secretary. This enabled us to generate a report and analyse the data.

 

On March 18th 2013 we held a PRG meeting at the practice to discuss the results of the survey.

We emailed our ‘virtual’ PRG members and asked them to look at the results and let us have any comments before the meeting.

At the meeting, Doctors, staff and patients read through the report. Overall the results are very positive and show an improvement in waiting times at the practice which was the focus of our action plan last year. The group felt that generally the service we provide would be improved by having more appointments available. We discussed the ratio of booked appointments to those who do not attend without cancelling the appointment.

Jan-Feb 2013 1,665 appointments were booked and 163 patients did not attend and did not cancel their appointment.

The group felt that patient education and awareness should be the focus of our action plan. A plan was drawn up and agreed.

 

Little Venice medical centre Action Plan

 

1.      We will record the number of wasted appointments each month and display in reception to raise patient awareness of the problem.

2.      Patients who do not attend will receive a letter from the practice which the PRG members will approve.

3.      The practice will actively promote the text message reminder system again

4.      The practice will continue to monitor times waiting in the practice to improve this further 

5.      Volunteers from the PRG will hand out surveys and assist with completing them next year to increase the number of responses.

 

 

We would like to thank everyone who completed the survey and those who worked with us to design it and review the results. Your help was invaluable and much appreciated.

 

 

LITTLE VENICE MEDICAL CENTRE

Patient participation Survey results and report

2011-2012

 

Members of our patient participation group worked with Doctors and staff at the surgery to discuss the priorities for the survey.

In order to maximise our response rate it was decided to keep the survey short and to focus on one main area. We agreed to concentrate on access as we have done a lot of work over the past year to improve access at Little Venice.

 

The survey was available at the practice, on the practice website and posted out to housebound patients and patients we identified as not being on repeat medication and so less likely to attend during the survey period.

All the paper responses were added to the online survey by our PPG secretary. This enabled us to generate a report and analyse the data.

 

On Feb 20th 2012 we held a PRG meeting at the practice to discuss the results of the survey.

We emailed our ‘virtual’ group and asked if they would have a look at the results and let us have any feedback before the meeting.

At the meeting, Doctors, staff and patients read through the report. All agreed that the area for discussion and action was waiting times in the practice.

The group then discussed the reasons for delays & possible ways of improving on this.

An action plan was drawn up and agreed.

 

All agreed that good clinical care is the practice priority & will always take precedence over time restrictions.

Little Venice medical centre Action Plan

 

1.      Several 10 minute break slots will be included within the doctor’s clinic to allow time to catch up.

2.      The practice will discuss the reintroduction of double appointments for patients who require interpreter services or with more complex problems.

3.      Patients will be regularly informed how long the doctor is running behind time.

4.      That patients are made aware that the doctor really only has a 10 minute time slot to see them in and are encouraged not to come with “a shopping list” of problems.

5.      Currently our capacity for 4 emergency consultations a session in addition to those requested by UC Centres are met or exceeded. The practice will increase emergency slots.

6.      Dr Brunner will prepare a consultation information sheet for patients. 

 

We would like to thank everyone who completed the survey and those who worked with us to design it and review the results. Your help was invaluable and much appreciated.

 



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